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My car came to them very dirty and left running great and clean
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In 2004 I did extensive research to find the best SUV that would be the most
dog friendly. After doing test driving on approx. 10 vehicles from Hummers to Range
Rovers, I decided to purchase a new Lexus 470GX. It was a great choice. Even
though I own a S500 Mercedes, I only drive my Lexus! It was time to get it
serviced and my brakes were making all sorts of strange noises so I again did
research on where to best to have it serviced. Because my home is in the
Hollywood Hills, I had many choices of where to bring my car in for service. I
had the choice of all of the Valley, Beverly Hills, Santa Monica, the South Bay
and the Los Angeles based Lexus dealers all available to me. I chose
Santa Monica Lexus and I’m very glad I did.
Santa Monica Lexus is close to most of LA. They have a completely separate
service department on Wilshire Blvd. so I took the 10 and exited at 26th
and Cloverfield, went a short distance north turned right on Santa Monica and there was the Santa
Monica Lexus service department. I went into the service aisle, and was
greeted by a very friendly service representative. I explained what I
needed and was taken to an office where Johnny sat me down and took down all my
information. He then sent me to the cashier.
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The luxurious waiting room
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While there, I noticed they have a lovely very large waiting area, where while
customers are able to sit and really relax while waiting for their cars. There
you can watch television on a big screen, they had coffee machines and
cappuccino machines and cookies and treats galore. They even have a gift shop
that sells Lexus brand accessories. The cashiers, as all the people I had
contact with were very friendly.
They set me up with a complimentary Lexus courtesy car while my vehicle was
being repaired, and let me know there would be no charge as long as I turned it
in within 24 hours of the time my Lexus was ready for pickup. One of the
cashiers personally took me out to my loaner car where she checked out the car
for me and noted any scratches,
verified
the mileage and the gas amount gave me the keys and even explained to me how
the car worked.
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Nice treats were available inside
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Once I returned home, I was called by the service department at Santa Monica
Lexus who let me know everything that needed to be done on my car.
The service included replenishing the engine,
oil and air filters, draining and replenishing the transmission pan, coolant
check, brake fluid diagnostic inspection, replenishing various fluids,
inspection of brakes, tires, suspension, battery, belts, and hoses, and
rotating the tires. I also needed new brake pads front and back and new brake rotors
in front.
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They cleaned the outside of my vehicle and inside
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With all the work that needed to be done I was pleased at how quickly my car
was finished. When I went to pick it up I was pleasantly surprised at how
clean my car was. I had taken it in filthy; dirt and tree sap on the outside
and lots of dog fur inside. When picking it up it looked new again. It had
obviously been washed several times for it to be as beautiful and white and
clean as it was as you can see in the before and after pictures.
While waiting inside the reception area, I overheard a few wonderful things
that really impressed me. I heard one of the service writers speaking to
a nice elderly lady apologizing for whatever it was that had gone wrong, and he
was taking responsibility telling her that it was his fault and that he would
be happy to take care of everything for her. The fact that a person in a
dealership is willing and able to admit a mistake no matter how small it is and
take responsibility and not be defensive is a very rare quality which I was
very impressed to see and hear.
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They prepared a courtesy vehicle
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There were also two elderly ladies dropping off their car and waiting for a
loaner. The service writer went out to their trunk, and carried their
belongings back to the island where they were waiting and helped them put it
into their rental. Everything seems to be operating well at Santa Monica
Lexus. I was even asked three times while waiting for my car if I needed
help. Now that’s great customer service which is really lacking in LA.
I highly recommend Lexus Santa Monica to everyone. The prices were very fair,
the work was done perfectly, on time, fast with great communication and nice
people with great customer service skills. They just moved their
sales dealership into a gorgeous new facility at 1501 Santa Monica Blvd.
so you’ll want to go and take a tour of their amazing new showroom.
Service customers, however, should continue to drop their cars off at the old
location: 2450 Santa Monica Blvd.
Lexus Santa Monica has earned the prestigeous award of being
an "ELITE OF LEXUS" dealer over seven consecutive years. Check out
the web site and schedule your next appointment today at (310) 453-1890 or
www.lexussantamonica.com
Lexus Santa Monica Parts and
Service Coupons can be found at
www.LAcarGUY.com
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